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Askpcexperts Reviews
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Askpcexperts Reviews
ASK .PC EXPERT ..DON'T DO IT!!
I Just received a call from ASK .PC EXPERT proporting to give me back my $199 paid a year ago. Really! They said I had to go online for them to reimbuse me.. no check no gift card no anything else. Originally as others had stated they took over my computer to "fix" my computer- I had nothing but trouble and had to go back to Best Buy to clean my computer...lost data and a total headache.. I had orignially chalked this up to experience but will now be contacting the BBB and hopes this helps others avoid the same mistake and hassle. . Best advice..Don't open anything from anybody you don't know period!!!
ID
Reason of review
Not as described/ advertised
Loss
$199
Preferred solution
Full refund
New Reviewer
Best Online Laptop Repair Services
Since past few days, I was facing serious hard disk problem in my laptop. I tried to troubleshoot this problem with my friends, but that didn’t work. So, I searched over Google and found AskPCExperts, which is an esteemed company for PC technical support services. I asked for my hard disk issue and get the optimal solution. That is the reason; I suggest online laptop repair services to all who are facing PC technical glitches. This is the best company for PC repair and support services. AskPCExperts also provides clients with self-help tools, such as free download, system-security checks, technology tips and detailed how-to guides.
1 comment
ID
Location
Texas, United States
Reason of review
Good customer service
Scammed?
Got a popup while viewing a website stating my computer had just been infected by a virus and to call this number for a "free" diagnosis. After talking with a "tech" and going through price quotes, was charged for their service plan via my cc and apparently work was done. Two days later rec'vd phone call that my payment was being refunded, but couldn't be put back on my cc, I had to access my online banking...yeah sure! Was told that overseas transfers could not be sent for less than $2,000 (mine was $199) and that they would send the $2,000 to my account......finally something in my head clicked...and I said "No way...you're going to send me $2,000 and ask me to send you back $1,800 right?...that's a scam, ***". Told me he was going to screw up my pc. Now I have to deal with my cc company to see if I'm effed...
ID
Location
Oklahoma City, Oklahoma
Reason of review
Problems with payment
BEWARE - SCAM
These people are still calling. BEWARE!!! They say that your computer is broadcasting that it has a virus on the network. It's a SCAM. I got a call from "Samuel", from "Ask PC Experts", phone number 210-280-**** and showed as Austin, Texas. When I asked "Samuel" for his phone number he gave it to me as 239-247-****. He hung up on me when I told him I'm an IT expert and I know that what they are doing is a scam. I was in the middle of telling him that he should be ashamed of stealing money from people, and that he is a thief.
ID
Cons
- Scam
Reason of review
You are scam artists and thieves
New Reviewer
Askpcexperts is a scam
Same thing happened to me. After two legitimate fixes, they got me to pay $450 for a three year contract for unlimited service. They installed a fire wall, a virus scanner and a cleaner and told me these would protect me. It was at about this time that they embedded a virus. Six months later they called back (I verified that it was the same company) and said they wanted to do a check up. Via remote, they brought up a spread sheet with all my passwords, user IDs, address and social security number. I saw it with my own eyes. I was sick. They offered to fix the "tracer virus" for another $300. They denied that the service they provided previously was supposed to prevent this. They denied that they embedded it deliberately. But they did.
ID
Cons
- Computer scam - illegal use
Reason of review
Illegal use of data
Loss
$800
Preferred solution
Jail time for all
Scam!! Run from Askpcexperts.
These people did one or two legitimate fixes and then after I signed up for three year contract ($500?) which was supposed to be unlimited service, and virus eradication. At that they apparently embedded a virus. A few months later they called to do a "routine check" and (after several missed phone appointments). First I got a really hard sell about adding Windows 10 for $200, then they logged on to my computer and pulled up a list of my passwords, social security number and more, and claimed that this was the result of a "tracer virus" which they said will cause my computer to crash. Somehow eradication of this virus is not covered by the contract I had just paid for. They said that they could give me Windows 10 and clean up the virus for another $300. I realized then that they plan to call me every few months and do this again.
ID
Location
Framingham, Massachusetts
Reason of review
Pricing issue
Full of fraud
these guys put a virus on my mac and then wanted to charge money for fixing it. these guys put a virus on my mac and then wanted to charge money for fixing it. these guys put a virus on my mac and then wanted to charge money for fixing it. these guys put a virus on my mac and then wanted to charge money for fixing it. these guys put a virus on my mac and then wanted to charge money for fixing it. these guys put a virus on my mac and then wanted to charge money for fixing it.
ID
Location
Cupertino, California
Reason of review
Poor customer service
Misrepresented Price TWICE
I don't have time to document all the company's outrageous behavior but here is a sample. The employee had control of my computer remotely. He said I can extend my contract, getting full credit for the year (which was close to the end) that I paid for. I said okay. He then "entered" the order from my computer. On the final screen it showed the full price! I said wait! He simultaneously hit submit and put through the order. I then demanded either an email confirming that they would discount by the year already paid for or an immediately cancellation of the order. They said no to both. After I threatened a lawsuit, the technician indicated he made a mistake and they could not discount the year, so I could cancel. He then told me they could not continue to work on the computer unless I renewed because my contract had ended. I threatened a lawsuit again because I had two days left. They then worked on the computer. Near as I can tell they did not resolve ANY of the issues!
ID
Location
Rochester, Michigan
Cons
- Lied intentionally unintentionally
Reason of review
Bad quality
Loss
$279
Preferred solution
Full refund
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Trying to get Bank details
Received a call purporting to come from "microsoft customer support services". They said "that my microsoft software certificate has been revoked because it was being used for illegal purposes. I needed to reregister it" They offered to do this at no cost, i asked for there name and address. they said it was "askpcxpert.com, and gave me their telephone number, which they said was for their Leicester Office" They said there was no cost as they were the UK Service company acting for Microsoft Customer Care Division. I, foolishly, believed them and gave them access to my computer, after some while they took over control of my computer, showed me a list of 1768 "events" that had been used by hackers purporting to be me. They then showed me my Computer registration document showing that Microsoft were asking for an original genuine validation certificate. I was suspicious and asked the heavy Indian accented operator for his name, when he said it was Eric Smith, i realised it was a scam. "Eric" then said he could re-register me with Microsoft and remove all the malware, hackers etc and make my Computer free of any future problems"for the lifetime of my computer for £149.00 one off payment", This claim confirmed my suspicions. A Barclays Bank Web page appeared, looked genuine, followed by a Bank Form asking for all my Bank details. When I refused to fill in this Form he became very angry, making all sorts of threats, finally he switched off my Computer to just a blank black page, with a message "What do you want to do now/" With the message still on my screen I switched off my Internet Router and then my Computer. When i next opened my Computer, I had to operate the "safe mode" and had to reboot to an earlier backup date, lost two days info and records. Now getting my local company to wipe the Computer and re-install the original software, I can use my backup to recover all my files and re-install , from CDs my other Hardware. DO NOT OPEN YOUR COMPUTER FOR THESE PEOPLE. I have asked for new Credit Cards and changed all my Passwords as a precaution as I do not know how much of my "data" has been copied for their further invasions into my life.
ID
Location
Shottisham, England
New Reviewer
Puts virus in your computer and sells service contract
Ask pcexperts is a scam computer support company located in India. Clverbridge is the e-commerce company that handles the invoicing. Systweak is a computer software company and it appears askpcexperts is one of their companies. All of these companies are involved with this scam. I believe they are able to get into your computer via ad viruses and then they either call you or in my case they intercepted my phone call to the ad company to tell them I want the ad removed. The tech admitted to me the call was intercepted. I believe this was set up via Systweak. The individual that you speak with is from India and they claim they are Microsoft engineers. They will use Team Viewer to get remote control of your computer. (Team Viewer is not involved with this company. I spoke with them and askpcexperts is using their product illegally) They proceed to tell you as a result of this ad your computer is loaded with viruses. In my case it was a brand new computer and I freaked. I signed a contract for computer support for $ 249 for a year contract for three computers. The invoice is via Cleverbridge/Systweak. After constant computer problems and calls to them: I could not get my computer issues resolved and they tell you a supervisor will call you and they never call. I finally realized what was happening when I purchased Adobe Pro X and when it would not download into my computer I called their support which by the way is terrific. We finally determined all of my programs had been switched from C drive to D drive. Ask pcexperts was sabotaging my computers. I called and they told me a supervisor will call. I called Cleverbridge. Their customer support is well trained to deal with calls such as mine. They will not let you speak with anyone else in the company. They told me to write to Systweak: Who thinks they wrote back???? This is a scam: they put a virus in your computer. They also download software from Systweak into your computer that you did not purchase. This company will probably change their name when an investigation gets too close and I bet they go by other names. It is over the 45 days but pay pal said they will investigate. I am also going to talk to Microsoft: but I am sure they know about this company. Isn't it enough we lose jobs to India???? Do they have to scam us also????
37 comments
ID
Location
West Palm Beach, Florida
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Askpcexperts
very nice article
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